Engelhard Lodge Care Home

What families say

The team here seems to grasp something important about maintaining dignity in later life. They work to ensure residents feel valued as individuals, not just cared for as patients. There's a structured programme of activities designed to keep people engaged and connected to community life.

The eight family priority themes

• Staff warmth55
• Compassion & dignity60
• Cleanliness55
• Activities & engagement50
• Food quality50
• Healthcare45
• Management & leadership65
• Resident happiness55

What inspectors found

Inspected 2023-07-01

• Is this home safe?

  Good
  The Safe domain was rated Good at the April 2023 inspection. This covers staffing levels, medicines management, infection control, and how the home responds to accidents and incidents. No specific detail about staffing ratios, agency use, or incident logging is published in the available report text. The Good rating indicates inspectors did not identify significant safety concerns at the time of their visit.
  Verified by inspector

• Is the care effective?

  Requires improvement
  The Effective domain was rated Requires Improvement at the April 2023 inspection. This is the domain that covers staff training, care plan quality and review, healthcare access including GP visits, and nutrition and hydration practice. No specific detail about what prompted the Requires Improvement rating is published in the available report text. This rating means inspectors found something that needed to be better, but the published summary does not tell you what.
  Verified by inspector

• Is this home caring?

  Good
  The Caring domain was rated Good at the April 2023 inspection. This domain covers how staff treat the people in their care, including warmth, respect, dignity, and whether residents are supported to maintain their independence. No specific inspector observations, staff interactions, or resident or family quotes are published in the available report text. The Good rating indicates inspectors did not find evidence of poor or disrespectful practice.
  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good
  The Responsive domain was rated Good at the April 2023 inspection. This domain covers whether care is personalised to the individual, whether activities are meaningful and varied, and whether the home responds to complaints. The home lists dementia, mental health conditions, physical disabilities, and sensory impairment as specialisms, suggesting it cares for people with a range of complex needs. No specific detail about activities, individual care planning, or complaints handling is published in the available report text.
  Verified by inspector

• Is the home well-led?

  Good
  The Well-led domain was rated Good at the April 2023 inspection. The home is run by ELEEO Ltd, with a named registered manager and a named nominated individual both listed. The presence of named, identified leaders is a basic but important indicator. No specific detail about management visibility, staff culture, governance processes, or how the home uses feedback to improve is published in the available report text.
  Verified by inspector

Source: CQC inspection report →

Section 03

What the evidence base says

Engelhard Lodge provides specialist support for residents with sensory impairments, dementia, mental health conditions and physical disabilities. They focus on adults over 65, with staff trained to handle the complex needs these conditions can present. For residents living with dementia, the home provides specialised care within their broader support framework. The team understands how dementia affects each person differently and adapts their approach accordingly. All areas worth probing directly during a visit.